Shipping & Delivery

DELIVERY

Delivery times generally range between 2- 5 business days for most metropolitan areas and up to 10 business days for some regional areas. Promise Pet Treats uses a variety of methods to deliver based on the best time and cost for your specific address.  In some instances, you may be asked to sign for receipt of your goods. 

We use Australia Post and courier services to ship your order and therefore you must supply a street address.  PO boxes are unable to be delivered to. Our couriers that deliver your order do not have a standard or set time of the day that goods are delivered. Delivery times are generally during business hours. During your checkout process there will be a special delivery instructions comment box, if you have any special requests.  We strive to provide the best customer service but can’t guarantee that your special requests will be fulfilled.  Delivery times may be subject to the availability of stock and conflict with public holidays, so in some instances your order may be delayed due to these conditions.

REFUNDS / RETURNS

Satisfaction guarantee and returns policy

We know that your pet will love PROMISE Pet Treats. If you’re unhappy with your purchase, believe the goods are faulty, or the goods are not as described, then please return the unused portion of your goods to us at 150 Hartwood Avenue, Bathurst NSW 2795, outlining the reason you are unhappy with your purchase, along with a copy of your receipt and your contact details for a full refund of the product purchase price.  Shipping costs are not refundable.

We value your business but caution that once a transaction has been processed on our website you are not able to cancel your order.   You may, however, contact us to change incorrect information (e.g. your address) that is essential to your order being delivered.